RMA – CONTROLLINO

RMA Form

How to fill out this form:

Please fill out as much details as you can, as this helps our team to find the issue faster and solve your case quicker.
If you have multiple devices of the same device group (e.g. Controllino MAXI) with the same issue, you just need to fill out the form once.
If you have multiple devices of different device groups (e.g. Controllino MINI and MEGA), or devices with different issues, you need to fill out the form per device.
Don’t just write “My PLC doesn’t work”, please. This doesn’t help anybody and will just prolong the process of fulfilling your RMA request, up to a point where your RMA request could be rejected.

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Please enter your data

Order Number

Date / Time

Invoice Number

Your Name

Please select your device model

Device Model

Special Customization

How many devices are affected?

Please enter the number of devices that are affected by the SAME issue. Example: If the LED for A3 is not working on 3 MAXI Devices, you would enter "3". If you own 3 MAXI Devices and each has a separate issue, you need to fill out the form 3 times!

What issues did you encounter?

Type of issue

How to reproduce the issue?

Please explain how we can reproduce the issue. This helps us a lot.

Upload Photos, Videos, Screenshots or the program code

Click or drag files to this area to upload. You can upload up to 8 files.

If you have anything to show us, please upload it here.

How can we contact you?

Contact Options (at least one)

Email
Phone

Data Privacy

I accept that my data will be processed according to our data privacy statement.

I accept that I have read, understood and agreed to our Terms of Service. I have also understood and followed the guidelines to fill out this form, as mentioned in the "How to fill out this form" section on top. I understand that if I don't follow the above guidelines, my RMA request could be prolonged or even rejected.

RMA Form

Please enter your data

Please select your device model

What issues did you encounter?

How can we contact you?

Need help? Call us at +43 664 1812764 or write an email to sales@controllino.com

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